No Hassle Returns
Our policy lasts 14 days. If you are not completely satisfied during this time with your physical product, you may return the unused items from the date of the invoice for a full refund.
If 14 days has gone by since your purchase, unfortunately we can not offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Goods such as:
- Gift cards
- Books with obvious signs of use
- Downloadable software products
- Face to Face Workshops, Events & Online Courses (see conditions below)
- All CD’S, DVD, videos, and printed materials such as manuals, flash cards, charts, etc.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery.
To complete your return, we require a receipt or proof of purchase. All returns
must be accompanied with an authorisation number, obtainable through Perform Better AU.
Please do not send your purchase back to the manufacturer.
PRODUCT REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (if applicable)
If you have not received a refund yet, please check your bank account first.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@perform-better.com.au.
SALE ITEMS (if applicable)
Sale items apply the same as new products unless it is a clearance item or the item is damaged.
COURSES, WORKSHOPS & EVENTS
Should a cancellation or transfer be required after registration of an online course, face to face workshop or an event a $55 administration fee will apply. Cancellation where less than 5 days’ notice is given a 50% administration fee will apply. Please note if you cancel with less than 48 hours’ notice then we are unable to provide a refund.
EXCHANGES (if applicable)
These items can only be replace if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@perform-better.com.au and send your item to: P O Box 1586, Carindale, QLD, 4152, Australia.
SHIPPING
To return your product, it must be accompanied with an authorisation number, obtainable through Perform Better AU. Your product can then be shipped to:
P O Box 1586, Carindale, QLD, 4152, Australia.
You will be responsible for paying for your own shipping costs for returning your item unless the product is faulty. A restocking fee will apply. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We can not guarantee that we will receive your returned item.
No Hassle Returns
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