Shipping & Returns

Delivery, freight, tracking and returns information for Perform Better Pro-Ed orders.

Delivery within Australia

We deliver Perform Better Pro-Ed equipment throughout Australia.

Shipping is calculated at checkout where an automatic delivery rate is available. Some larger, heavier or specialised orders may require a freight quote before payment can be completed.

Once your order has been dispatched, we’ll send you confirmation and tracking information where available.

Large & heavy orders

Freight quotes for larger, heavier or specialised equipment.

Some equipment needs a little more planning.

Larger, heavier or specialised equipment may be marked Freight Quote Required.

For these orders, payment is not taken at checkout. Submit your order as normal and we’ll calculate the freight and send you the final freight-inclusive amount for payment.

Once your freight-inclusive payment request has been issued, payment is required within 3 business days.

New Zealand & international delivery

We ship to New Zealand and selected international destinations.

Shipping options and costs vary depending on the products ordered and the destination. Where a shipping rate isn’t available automatically at checkout, please contact us and we’ll help arrange a freight quote.

For larger international equipment orders, we may need to confirm freight before payment is completed.

Dispatch & tracking

When your equipment order has been dispatched, we’ll send you a shipping confirmation.

Where tracking information is available, your carrier and tracking details will be included in your shipping information and can also be viewed with your order details in My Account .

Returns

Change of mind

Changed your mind? We accept change-of-mind returns within 14 days of delivery, provided the product:

is unused and in its original condition;
is in its original packaging;
is complete with all supplied components and accessories; and
is in a condition suitable for resale.

Approved change-of-mind returns are subject to a 10% restocking fee.

Return freight is the customer’s responsibility, and original delivery charges are not refundable.

Please contact us before returning an item. Products returned without prior approval may not be accepted.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty or isn’t what you ordered, please contact us as soon as possible.

Include your order number, a description of the issue and photos where relevant so we can assess the problem and arrange the appropriate next step.

Change-of-mind conditions, including the 10% restocking fee, do not apply to products that are faulty, damaged or incorrectly supplied.

Nothing in our returns policy excludes or limits your rights under the Australian Consumer Law.

Education, courses & events

Education purchases, courses, certifications and events may have different cancellation, transfer and refund conditions. Please refer to the applicable course or event terms before purchasing.

View Terms & Conditions

Need help with an order?

We’re here to help.

If you’re unsure about delivery, need a freight quote or would like to arrange a return, get in touch with our team.