FAQs

Yes. Prices for Australian customers are shown in Australian dollars and include GST where applicable. Orders supplied outside Australia do not include Australian GST.

Stock availability is shown on the product page where available. An item that is currently unavailable, can be pre-ordered and placed on backorder. If you are considering larger quantities contact us through our enquiry form and we can check availability for you.

We offer a range of payment options at checkout. Available methods may include credit or debit card, Stripe, PayPal, Afterpay and bank transfer.

Contact us as soon as possible if you need to change or cancel an order. If your order has already been processed or dispatched, we may not be able to make changes.

Shipping is calculated according to your order and delivery location. Some larger or oversized items require a separate freight quote rather than a standard checkout shipping rate.

You can submit your order without making payment. We will calculate the appropriate freight charge, update your order and send you the final amount for payment. Your order is confirmed once payment is received.

Yes. We ship throughout Australia. Delivery options and charges depend on your location and the size and weight of your order. Larger or specialised orders may require a freight quote.

We can ship selected products to New Zealand and some international destinations. Available shipping options depend on the products and destination. Contact us if checkout does not provide a delivery option for your location.

When tracking is available, you will receive shipping information after your order has been dispatched. Larger or multi-item orders may arrive in more than one shipment.

Contact us as soon as possible with your order details and information about the issue. If an item has arrived damaged, please include photographs of the product and packaging so we can assist you.

Please see our Shipping & Returns page for current return conditions and instructions. If you’re unsure whether your item can be returned, contact us before sending anything back.

Perform Better Pro-Ed offers professional courses and certifications across movement, training and performance. Education may be delivered online, face-to-face or through an external education provider.

For courses delivered directly through Perform Better Pro-Ed, access is provided through your account once payment has been confirmed. Sign in and go to My Account → Education to view your available education.

Some education is delivered through an external provider. After your purchase is confirmed, we arrange your access with that provider. Your account will show Pending Provider Access until access has been prepared.

Once the provider access has been arranged, we’ll notify you and your account will show Access Ready, together with the relevant access instructions or link.

CPD recognition varies by course. Where AUSactive CPD is available, this will be stated on the individual course or certification page.

No. You can purchase equipment as a guest. Creating an account is optional, but an account makes it easier to view your orders and access education purchased through Perform Better Pro-Ed.

Sign in and go to My Account → Orders to view eligible orders associated with your account.

Sign in and go to My Account → Education. This area shows eligible paid education purchases and provides access information when your course is available.

Yes. Sign in to My Account to manage your account details and saved addresses.

Use the password reset option on the sign-in page and follow the instructions sent to your registered email address.

Trade accounts are intended for eligible businesses and organisations purchasing professional equipment, including gyms, studios, clubs and other facilities.

Approved trade accounts may have access to trade pricing or commercial purchasing arrangements depending on the products and order requirements. Details are provided as part of the trade account process.

Yes. If purchasing equipment for a facility, studio, club or larger project, contact us through our Trade Accounts area and tell us what you need. We can assist with product selection, quantities and freight requirements.

Visit our Trade Accounts page and submit your details. We’ll review your application and contact you regarding the next steps.