Terms & Policies

We recognise the importance of protecting the privacy of information collected about visitors to our website, in particular information that is capable of identifying an individual (“personal information”). We adhere to the Australian Privacy Policy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information obtained through the website.

Perform Better Pro-Ed collects personal information from you in a variety of ways. This information is collected and stored only when knowingly and voluntarily submitted.

When we talk about  “Personal Information” in this Privacy Policy, we are talking about both, Device Information and Order Information.

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect this using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

This aggregate, non-personal information is collated and provided to us to assist in analysing the usage of the site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

We may need to collect additional information at other times when providing you with further services. This may be when you communicate with our customer service team, through feedback, personal or business affairs, changing your order, email preference, responding to surveys/promotions, financial or credit card information, or to answer or forward any requests or enquiries through us or 3rd parties. It is our intention that this Privacy Policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

Credit Card details are processed through a secure encrypted site and are only stored for the processing of payment. At no time does Perform Better Pro-Ed or it’s employees have access to this information.

Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet Privacy Policy or at the time of collection. We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you;
• Screen our orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Perform Better Pro-Ed, from time to time, may use your personal information to provide you with new or additional information about our products and services so we may better service your needs. This may be through a variety of ways, telephone, email, sms or mail.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

In certain circumstances, we may disclose your personal information to those 3rd parties in order to meet your request for goods or services. Where we disclose information to 3rd parties, we will request they follow this policy regarding the handling of Personal Information.

For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site–you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Apart from where you have consented, or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally/unintentionally) with our legal rights of protecting copyright, trademarks or the safety of Perform Better AU, https://perform-better.com.au, it’s customers or 3rd parties, property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure.

If there is a change of control in our business, or a sale or transfer of business assets, we reserve the right to transfer, to the extent permissible by law, our user databases, together with personal or non-personal information and providing that the potential buyer agrees to maintain confidentiality.

Perform Better Pro-Ed is committed to ensuring the security, integrity and privacy of your personal information submitted to our sites. We continue to review and update, in light of current technologies our security measures to protect it from misuse, interference, loss and unauthorised access, modification and disclosure. Although we take measures to safeguard information against unauthorised disclosures, unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. The transmission and exchange of information is carried out at your own risk.

However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

We provide links to websites outside of our website, as well as to third party websites. These links are for your convenience only and are not under our control. Perform Better Pro-Ed cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we encourage you to examine the terms and conditions of using that website and its privacy statement.

If you have any complaints about our policy practises, please feel free to send details of your complaint to PO Box 1586 Carindale, QLD 4152. We take complaints very seriously and will respond shortly after receiving written notice.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. This means that we may need to modify it. Modifications will be effective immediately. Please check back from time to time to review our Privacy Policy.

If you have any further queries or concerns relating to our Privacy Policy, please contact us.

For more information about privacy policies in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner’s website; http://www.privacy.gov.au/

Perform Better Pro-Ed undertakes to replace any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must contact our office for an Authorisation number where we will also set out our requirements relating to return of such goods.

We also undertake to exchange any undamaged product (excluding CD’S, DVD, videos, and printed materials such as manuals, flash cards, charts, etc.) purchased from us as long as it is returned unused and with proof of purchase within Fourteen (14) days of the purchase. If undamaged goods are returned to us for exchange, applicable restocking fees may apply. We do not refund any package and postage charges. Return of undamaged goods for exchange is entirely at your cost and risk.

If we are unable at the time of return to replace or exchange returned goods, we will reimburse your account/credit card for the amount initially debited for the purchase.

General

• Full Refund: Participants are eligible for a full refund if a cancellation request is received at least 30 days prior to the event or course start date.
• Partial Refund: Participants who cancel between 29 to 14 days before the event or course start date are eligible for a 50% refund of the registration fee.
• No Refund: No refunds will be issued for cancellations made less than 14 days before the event or course start date.

2. Administrative Fees for Late Cancellations

• Late Cancellation Fee: An administrative fee of $50 will be deducted from the refund amount for any cancellation made between 29 to 14 days before the event or course start date.
• No Refund: Cancellations made less than 14 days before the event or course start date will not be eligible for any refund, and no administrative fee will be charged since no refund is being processed.

3. Transfer Policy

• Transfer Requests: Participants may request to transfer their registration to another person at no additional cost, provided the request is made at least 7 days before the event or course start date.

4. Event Cancellation or Rescheduling by Organizer

• Full Refund: If the event or course is cancelled or rescheduled by the organizer, participants will be offered a full refund or the option to transfer their registration to a future event or course without any additional fees.
• Notification: Participants will be notified of any cancellations or rescheduling at least 7 days prior to the original event or course start date.

5. Refund Process

• Request Submission: All refund requests must be submitted in writing with the participant’s name, registration details, and reason for cancellation.
• Processing Time: Refunds will be processed within 7 business days of receiving the cancellation request.
• Payment Method: Refunds will be issued using the original payment method. If this is not possible, an alternative method will be arranged in coordination with the participant.

6. Exceptions – In the case of a medical emergency, participants may be eligible for a full or partial refund regardless of the cancellation timeframe. A medical certificate must be provided. In circumstances such as natural disasters, acts of terrorism, or other extraordinary events that prevent the event from taking place, participants will be offered a full refund or the option to attend a rescheduled event.

By registering for our events and courses, participants agree to the terms and conditions outlined in this refund policy.